Cookie Policy

1. Introduction

BOUNCEBUDS Fulfillment GROUP GmbH (“Bounce Buds Group,” “we,” “us,” or “our”) uses cookies and similar technologies on our website and customer portal to support secure, reliable, and efficient digital services.

This Cookie Policy explains what cookies are, how we use them, and how you can manage your preferences. It should be read together with our Privacy Policy, which provides additional information about how we process personal data in accordance with the General Data Protection Regulation (“GDPR”).

Our services operate internationally and may include fulfillment, logistics, warehousing, e-commerce operations, Amazon FBA preparation, customer portal services, and operational workflow management.

Certain operational and infrastructure services outside Germany may be provided through affiliated operational entities within the APEXX GLOBAL group structure.

2. What Are Cookies?

Cookies are small text files or similar technologies stored on your device when you visit a website or use an online platform. They help websites and portals remember your actions and preferences, enable core functionality, support security, and improve overall performance.

In addition to cookies, we may use similar technologies such as session tokens, pixels, local storage, and related tracking tools where appropriate for operational, security, or analytics purposes.

3. Types of Cookies We Use

We may use the following types of cookies and similar technologies:

Essential cookies
Functional cookies
Analytics and performance cookies
Security and session management technologies
Third-party cookies

The exact cookies used may vary depending on the website, portal function, device, browser, or service configuration.

4. Essential Cookies

Essential cookies are required for the basic operation of our website and customer portal. Without these cookies, certain functions may not work properly.

These cookies may be used to:

enable page navigation and core website functionality;
maintain customer portal access;
support authentication systems;
manage session logs and login states;
protect against unauthorized access and misuse;
support secure operational workflows;
retain basic service settings needed for performance.

These cookies are generally required to maintain the secure and reliable operation of the website and customer portal and are therefore not subject to optional consent controls.

5. Functional Cookies

Functional cookies help improve your experience by remembering choices and settings made during your visits.

These cookies may be used to:

remember language preferences;
retain display settings and user preferences;
support smoother portal navigation;
improve the usability of operational workflows;
provide a more consistent experience across sessions.

Functional cookies are not always strictly necessary, but they help us provide a more efficient and user-friendly service.

6. Analytics and Performance Cookies

Analytics and performance cookies help us understand how users interact with our website and portal so that we can improve functionality, content, and operational performance.

These cookies may collect information such as:

pages visited;
time spent on pages;
navigation paths;
device and browser information;
general usage patterns;
technical performance data;
anonymized or aggregated behavioral insights where applicable.

We may use analytics systems to improve website stability, portal performance, and operational workflow design. Where required by law, we will request consent before placing non-essential analytics cookies.

7. Security and Session Management

We use cookies and related technologies to support security monitoring, authentication, and session management across our digital systems.

These technologies may help us:

identify and maintain user sessions;
support login functionality;
detect suspicious activity;
protect against fraud and misuse;
monitor technical anomalies;
record access events, session logs, and IP addresses where relevant;
improve the security of our cloud-based infrastructure and portal environment.

These measures are part of our broader operational security approach and help us protect both user accounts and service infrastructure.

8. Third-Party Cookies

Some cookies may be placed by third-party service providers that support our website, customer portal, analytics systems, cloud-based infrastructure, or technical operations.

These third parties may provide:

hosting and infrastructure services;
analytics tools;
security monitoring;
performance tracking;
operational support technologies;
customer portal functionality.

Third-party providers operate under their own privacy and cookie policies and are expected to maintain appropriate operational and compliance standards. We take reasonable care in selecting service providers whose practices align with our operational and data protection requirements.

9. International Data Transfers

Because we operate internationally, cookies and related technical data may be processed in different jurisdictions, including outside the European Economic Area (“EEA”).

Where this involves the transfer of personal data, we take appropriate safeguards in line with applicable data protection laws, including the GDPR. These safeguards may include recognized transfer mechanisms and additional technical and organizational protections where appropriate.

By using our website or customer portal, certain technical data generated through cookies may be processed in jurisdictions where our systems, service providers, or affiliated operational entities are located.

10. Cookie Preferences and Browser Controls

You can manage cookie preferences through your browser settings or device controls. Most browsers allow you to:

view existing cookies;
delete cookies;
block certain cookies;
set preferences for future cookie use;
clear local storage or similar technologies.

You may also be able to manage certain cookie choices through consent tools or settings provided on our website, where available.

Please note that disabling some cookies may affect the functionality of the website or customer portal. In particular, essential cookies and session-related technologies are required for secure access, authentication, and reliable operational performance.

11. GDPR and User Rights

Where cookies involve the processing of personal data, the GDPR may apply.

Depending on the circumstances, you may have rights including:

the right to access your personal data;
the right to correct inaccurate data;
the right to request deletion of certain personal data;
the right to object to certain processing activities;
the right to restrict processing in certain cases;
the right to withdraw consent where processing is based on consent;
the right to lodge a complaint with a supervisory authority.

For more information about your privacy rights and how we process personal data more generally, please refer to our Privacy Policy.

12. Data Retention

Cookie-related data is retained only for as long as necessary for the purposes for which it was collected.

Retention periods may vary depending on the cookie type, browser settings, system configuration, operational need, and legal requirements. Some cookies are session-based and expire when you close your browser, while others may remain on your device for a defined period unless deleted earlier.

Where cookie data is no longer required, it is deleted or anonymized in accordance with applicable law and our internal retention practices.

13. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our technologies, service structure, legal obligations, or cookie usage practices.

When we make material changes, we will take reasonable steps to inform users through our website, portal, or other appropriate channels. The updated version will apply from the date indicated or, if no date is stated, from the date it is published.

We encourage you to review this Cookie Policy periodically.

14. Contact Information

If you have questions about this Cookie Policy or our use of cookies and similar technologies, please contact us at:

BOUNCEBUDS Fulfillment GROUP GmbH
Hohenheimer Str. 32
73734 Esslingen am Neckar
Germany

Email: info@bouncebudsgroup.com

15. Governing Law and Jurisdiction

This Cookie Policy shall be governed by the laws of the Federal Republic of Germany.

Jurisdiction shall be Stuttgart, Germany, to the extent permitted by applicable law.

Last Updated: May 2026